How do I find a video receipt on Whatnot as a seller?

On whatnot.com, open Seller Hub and go to Orders, select the order, scroll to Order Details in the right sidebar and click Video Receipt. Or go to Shipments, find the order, click Expand under the buyer's username, and click Video Receipt.

How long do Whatnot video receipts last?

60 days after the purchase. Full show recordings, which Whatnot calls Videos on Demand, last 60 days after the show ends. After that they're gone, and chat history from past shows isn't available at all.

Where do I watch my past Whatnot shows?

In the Whatnot app, not on whatnot.com: tap Seller Hub, open the menu in the top right, then Manage, Shows, Past, and tap the show. While it plays you can jump to any point, see highlights like purchases and giveaways, and capture and download clips.

Where do buyers see their video receipt?

In the Whatnot app only: Activity, then Purchases, select the order, scroll to Order Details and tap Video Receipt. The app shows how many days are left before it expires.

How do I know who bought what without watching video receipts?

Record it during the show. Backstage records every sale the moment it happens, with the buyer's name, the item and the price, and gives each buyer a bin number on their first win. When you end the show you get a packing manifest grouped by bin, so the video receipt becomes the backup for the odd question instead of the way you pack.

Whatnot Video Receipts for Sellers: Where to Find Them, How Long They Last, and a Faster Way to Know Who Bought What

Q: What does a Whatnot video receipt show?

A short clip of the moment the item appeared in your show, for example when it was auctioned or pinned. If the item sold during a Card Break, the video receipt is the full show.

A Whatnot video receipt is a short clip of the moment an item was featured in your show, such as when it was auctioned or pinned. Sellers find them in Seller Hub on whatnot.com, from the Orders or Shipments page, and they last 60 days after the purchase. Full show recordings last 60 days after the show, in the app. Where each one lives, what they're good for, and how Backstage records every sale by name while you sell so you rarely need to go back through them. From Whatnot's help center as of October 4, 2026.

A Whatnot video receipt is a short clip of the moment an item was featured in your show, such as when it was auctioned or pinned. As a seller you find them in Seller Hub on whatnot.com, and they last 60 days after the purchase. They’re great for settling “which one was it?” They’re slow for working out a whole show. Backstage records every sale by name while you sell, so you rarely have to go back through them.

Here’s where each video lives and what it’s good for, from Whatnot’s help center as of October 4, 2026.

Video receipts: one clip per sale

A video receipt shows the moment an item appeared during your show, for example when it was auctioned or pinned. If the item sold during a Card Break, the video receipt is the full show instead of a clip.

Where to find one, on whatnot.com:

From Orders: Seller Hub, then Orders. Select the order, scroll to Order Details in the right sidebar, and click Video Receipt.
From Shipments: Seller Hub, then Shipments. Find the order, click Expand under the buyer’s username, and click Video Receipt.

How long: 60 days after the purchase. After that it’s gone.

Your buyers get one too, in the Whatnot app under Activity, then Purchases. The app shows them how many days are left.

Past shows: the full recording

Whatnot also keeps a full recording of every show you host, called a Video on Demand, for 60 days after the show ends. These are in the Whatnot app only, not on whatnot.com:

Tap Seller Hub at the bottom of the screen.
Open the menu in the top right.
Go to Manage, then Shows, then Past, and tap the show.

While it plays you can jump to any point, see highlights like purchases and giveaways, and capture and download clips to share. Chat history from past shows isn’t available, so if a buyer’s message mattered, screenshot it during the show.

What video receipts are good for, and where they slow you down

Good for:

Checking which item a buyer won when two look alike.
Answering a buyer who says they got the wrong thing.
Showing what you showed live, if a buyer reports an item as not as described. That matters for returns and refunds.
Clips for social, from the full recording.

Slow for:

Packing a whole show. Opening a receipt per order to work out who bought what is the slowest way to pack 80 sales.
Anything after 60 days. If a question comes up in month three, the video is gone.
Mystery and lookalike items that were never pinned or named clearly on stream.

Record the show while it happens instead

The faster way is to never lose track in the first place. Backstage runs beside your show, in Chrome or as a native iPad app, and records each sale the moment it happens:

A sale in Backstage: bin 1, the buyer's username, the item, its price and a photo from the stream. — One sale in Backstage: the bin, the buyer, the item, the price and a photo from the stream (names made up).

Every sale by name, with the item, the price and the time. In Chrome, turn on Sale screenshots in Settings and most sales also get a photo from the stream, so you can see exactly which item went.
A bin for every buyer, assigned on their first win and kept all show, so the pile on your table is already sorted by buyer.
A bin label as the item sells, on the Plus and Pro plans with a label printer.

The Backstage live feed: each sale lands under the buyer's bin as it happens. — The live feed: each sale lands under the buyer's bin as it happens, and a sale waiting on payment sits apart.

A packing manifest at End Show, grouped by bin. Sort it by buyer name and it lines up with the Shipments page in Seller Hub.

The Backstage show manifest: every buyer, bin and item, grouped by bin. — The manifest at End Show: every buyer, bin and item, grouped by bin, with a photo of each item when sale screenshots are on.

Then the video receipt goes back to being what it’s best at: the backup for the odd question, not the way you pack.

Next steps

Orders, Shipments and the Show Report: Whatnot order management.
Pack one bin per box: how to ship Whatnot orders faster.
When a buyer reports a problem: returns on Whatnot for sellers.
Every job in one place: Whatnot seller tools.