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Buyer comments: what the winner typed in chat

Backstage keeps what a winner typed right after they won, on their sale.

Chrome + iPad

When someone wins an item and then types in chat, like "medium please!" or "the watermelon one", Backstage keeps their words with that sale. You don't have to scroll back through the show to find out what they asked for.

Turn it on

Buyer comments are part of Buyer's choice. Switch Buyer's choice on (on the Start card, or at the top of the live feed) and comments are saved for you. See Buyer's choice.

See them

  • Chrome: click the sale in your live feed. Under the photo you'll see Asked for: with their answer, then each message they typed with the time. Messages from your mods are marked MOD.
  • iPad: tap the sale to open Sale Details. The buyer's words are under From chat.
The Chrome sale popup for @sunnydaythrifts, item #12 Kids fruit tee. Under the note box: Asked for: the watermelon one, then three chat lines with times: MOD: which print do you want?, the watermelon one, omg so cute.
Chrome: click a sale to see what the buyer asked for and their chat messages after they won. Messages from your mods are marked MOD. (Sample show, made-up buyers.)
The iPad Sale Details card for @sunnydaythrifts, item #12 Kids fruit tee, asked for WATERMELON. At the bottom, under From chat: 7:42 PM the watermelon one.
iPad: tap a sale to open Sale Details. The buyer's words are under From chat.

What gets kept

  • Chrome keeps what the winner types right after they win, and leaves out quick reactions so their real answer stands out. If the same buyer wins again, the next messages go with the new item.
  • iPad keeps the message with their pick.
  • When an item's title marks it as flawed and the winner confirms in chat, Chrome shows Flaw accepted with their exact words.
The Chrome sale popup for @maplelanefinds, item #23 Vintage denim jacket, flawed. Under the note box: Flaw accepted, yes, and the mod's line: heads up, small stain on the cuff, still want it?
Chrome: on an item marked flawed, the buyer's "yes" is saved as Flaw accepted with their exact words.

On your manifest

Comments show on the sale but don't print on labels. To print the buyer's words on your manifest too, turn on Chat records on the manifest (iPad: Buyer's chat on the sheet). See Buyer's choice.

Nothing showing up?

  • Check the Buyer's choice switch is on, in the app you're using.
  • Ask the winner to type their answer in chat themselves, right after they win.
  • It only works on your own show.

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