How can we help?
Short answers for Backstage in Chrome, on iPad, Prep and Sidekick.
Nothing matched. Try another word, or email [email protected].
Getting started
Which app, installing, signing in, your free trial.
Running a show
Start, the live feed, bins, pending payments, giveaways.
- Start capturing a show
- Practice with a test run
- Reading the popups and the live feed
- What PENDING means
- Giveaways and Buy It Now: why some sales have no bin
- Why are my bins skipping numbers?
- Bins started at the wrong number
- Opened Backstage late? Catch up
- Nothing is being captured, or sales stopped
- Make Whatnot fit beside the panel
- Add a note or size to a sale, or reprint its label
Ending a show
Stop, your manifest, clearing for next time, past shows.
Printers & labels
Setting up a printer, test prints, sizes, labels that come out wrong.
- Set up your printer in Chrome
- Set up your printer on iPad
- Run a test print
- Labels aren't printing
- Labels come out sideways, cut off, garbled or several to a page
- Choose what prints during a show
- Change what's on your labels (and add your shop name)
- Label sizes
- No thermal printer? Premade bin labels
- Which printers work with Backstage?
Show tools
Buyer's choice, sale photos, packer link, giveaway plan, looks.
Consignment
Selling for other people and keeping their splits straight.
Prep (listing)
Build a whole show of listings and upload them to Whatnot.
Inventory & reports
Your stock, what it cost, what you made, your buyers, and the reports.
- Set up Inventory and add what things cost
- Items with sizes: one listing or one per size
- Put inventory into a show
- How your counts update after a show
- Your reports: what each one tells you
- How Backstage works out your profit
- Top buyers
- Regulars & gone quiet
- New buyers
- Look up a buyer
- Giveaway winners who bought
Sidekick (mods)
The free mod tool: phrases, shoutouts, raid trains.
Account & billing
Updates, your plan, canceling, getting help.